5-Year Warranty

Every Heirpearl piece comes with a 5-year warranty from the date of purchase. If something goes wrong within that window, we will repair or replace your piece — no questions asked, no fees charged.

This warranty reflects our commitment to the quality of our materials and our craft. It is not a marketing statement. It is a guarantee.

• Tarnishing or discolouration of plating under normal wear conditions (includes gold, silver and rose gold finishes).
• Manufacturing defects — structural faults, clasps that fail, settings that loosen without physical impact.
• Engraving fading or loss of definition — our laser engraving is permanent, but if it fades, we re-engrave or replace.
• Chain breakage under normal use — if a chain breaks without extreme force or accident, we replace it.

• Accidental damage — drops, impacts, or bending from external force.
• Damage from chemical exposure — prolonged contact with chlorine, bleach, acid-based cleaners, or abrasive polishing products.
• Loss — we cannot replace lost pieces under warranty.
• Normal wear on very fine chains under heavy daily wear — all chains have a natural lifecycle.

If in doubt, email us. We are flexible, and we always aim to find a solution.

We keep this as simple as possible :

1. Email us at contact@heirpearl.com with the subject line Warranty claim — [your order number].
2. Attach a photo that clearly shows the issue.
3. We'll respond within 1–2 business days with a solution — repair, replacement, or re-engraving depending on the situation.
4. We arrange reshipping at no cost to you.

You don't need to return the piece first. Just the photo and your order details.