How can we help you?
Whether you have a question about personalisation, sizing, materials, shipping, or your existing order — fill in the form below and we will get back to you within 24 hours, every day of the week.
If your question is general, you may find the answer faster on our FAQ page.
Information
Customer care
Email 📧 contact@heirpearl.com Response time Within 24 hours, every day. We are an online studio — no physical store.
Order issues
If you already have an order in flight, please include your order number (format #HP-xxxxx) in the form. It helps us answer faster.
Press, partnerships & wholesale
For media enquiries, brand partnerships, affiliate programs or wholesale, use the dedicated pages or write to contact@heirpearl.com.
How we handle what you entrust to us
Every piece is made to order, by hand, from the details you choose to share — a name, a date, a memory. Nothing physical is ever required.
Free Shipping Worldwide
On all orders — tracked delivery.
5-Year Warranty
Repaired or replaced — no questions.
100% Personalised
No two pieces are ever the same.
1% for Grief Support
Every order funds bereavement charities.