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Warranty
We stand behind our craftsmanship. If your jewellery has a manufacturing defect within 5 years of purchase, we'll make it right — by repairing it, replacing it, or issuing store credit, at our discretion. Read more

Care
Store in a cool, dry place and avoid contact with harsh chemicals. Read more

Shipping
Every Heir Pearl piece is made-to-order. Personalised pieces are hand designed, crafted then shipped in 8–10 days. Free shipping across Australia included. Read more

Gift-Ready Premium Packaging
All orders are shipped in complimentary, gift-ready packaging — with no pricing info or printed receipts. A digital receipt will be emailed directly to the purchaser.

Returns
Shop with confidence at Heir Pearl with our 30-day return policy for all non-personalised items. While personalised pieces are crafted just for you and are non-returnable, your satisfaction is our priority. If you're not completely happy, contact us at contact@heirpearl.com, and we will make it right. Read more